Your privacy matters to us. This page explains exactly what personal information pinata wins collects, why we collect it, how it is used, and what rights you have as a Filipino player on our platform. Please read this carefully before registering or using any of our services.
Last updated: 2025. Applies to all players using pinata wins in the Philippines.
Pinata wins is an online mobile entertainment platform operating in the Philippines, offering sports betting, slot games, fish games, and casino-style entertainment to registered Filipino players. We are the data controller responsible for the personal information you provide when you create an account, make deposits or withdrawals, or interact with any part of our platform. Our platform is accessible via mobile and desktop browsers, and all data collected through these channels falls under this privacy policy. We are committed to handling your personal information with care, transparency, and in accordance with applicable Philippine data protection laws. If you have any questions about who controls your data or how it is used, you can reach us through the contact details provided on this site. This policy applies to all current and former registered players, as well as visitors who browse our platform without registering. By continuing to use pinata wins, you acknowledge that you have read and understood this policy.
When you register for an account on pinata wins, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued identification document as required for identity verification. During the course of your use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, game history, and betting activity, which is necessary for account management and regulatory compliance. We collect technical data automatically when you access our platform, including your IP address, device type, browser version, operating system, and session duration, which helps us maintain platform security and improve the user experience for Filipino players. If you contact our support team, we may retain records of that communication, including any information you voluntarily provide in your messages. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it and it is strictly necessary for a specific purpose. Payment information such as GCash account details or bank account numbers is collected solely for the purpose of processing deposits and withdrawals in Philippine pesos and is handled with the highest level of security. All information collected is limited to what is necessary for the purposes described in this policy, in line with the principle of data minimisation.
The personal information we collect is used primarily to create and manage your pinata wins account, verify your identity in accordance with Philippine regulatory requirements, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy — these communications are necessary for the operation of your account and cannot be opted out of. Your gaming and betting activity data is used to personalise your experience on the platform, ensure fair play, detect fraudulent behaviour, and comply with responsible gaming obligations. We may use aggregated and anonymised data about platform usage to improve our services, develop new features, and understand how Filipino players interact with our games and betting markets. Where you have given your consent, we may use your contact information to send you promotional offers, bonus notifications, and news about new games or features — you can withdraw this consent at any time by contacting us. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All uses of your data are grounded in a lawful basis, including contractual necessity, legal obligation, legitimate interest, or your explicit consent.
Pinata wins does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud hosting providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies, and we will comply with such lawful requests without prior notice to you where the law permits or requires this. If pinata wins undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that transaction, subject to the same privacy protections described in this policy. We may also share data with fraud prevention agencies and gaming regulators to protect the integrity of our platform and the safety of all Filipino players. Any third party that receives your data is required to maintain appropriate security measures and is prohibited from using it for any purpose beyond what we have authorised. We will always endeavour to inform you of any significant changes to how your data is shared.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account history may be retained for a minimum of five years following account closure, as required by applicable anti-money laundering and gaming regulations. Technical and log data is typically retained for a shorter period and is used solely for security monitoring and platform improvement purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, but we may be required to retain certain records even after your account is closed. We regularly review the data we hold and securely delete or anonymise information that is no longer necessary for the purposes for which it was collected. You may request information about the specific retention periods applicable to your data by contacting our support team. Our data retention practices are designed to balance your privacy rights with our legal obligations as a licensed gaming platform serving Filipino players.
As a Filipino player and data subject, you have a number of important rights regarding your personal information held by pinata wins. You have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected without undue delay. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain it. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider. To exercise any of these rights, please contact us using the details provided on this site, and we will respond within the timeframe required by applicable Philippine law. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Pinata wins takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard secure socket layer (SSL) technology, ensuring that your personal and financial information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems and the data we hold. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the required timeframes. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your pinata wins account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact us immediately so we can take prompt action.
Pinata wins uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are necessary for the platform to operate and cannot be disabled, as they enable core functions such as account login, session management, and security features. We may also use analytical cookies to understand how Filipino players navigate and use our platform, which helps us identify areas for improvement and optimise the overall experience. You can control non-essential cookies through your browser settings, and most browsers allow you to block or delete cookies at any time — however, doing so may affect the functionality of certain parts of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites for commercial profiling purposes. Any data collected through cookies is handled in accordance with this privacy policy and is not shared with third parties for their own marketing use. By continuing to use pinata wins after being informed of our cookie practices, you consent to the use of cookies as described in this section.
Pinata wins reserves the right to update this privacy policy at any time to reflect changes in our data practices, legal obligations, or the services we offer to Filipino players. When we make material changes, the updated policy will be published on this page with a revised effective date, and we may notify you through your registered account or by other appropriate means. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised privacy policy. If you do not agree with any changes, you should stop using the platform and contact us to request the closure of your account. We will always maintain a clear and accessible version of this policy at this URL for your reference. Our commitment to your privacy remains constant even as the specific details of this policy evolve over time.
Now that you know how pinata wins protects your privacy, join thousands of Filipino players already enjoying sports betting, slot games, and fish games — all on mobile, all in Philippine pesos.